Privacy Policy for Bergriver Resort
Last Updated: 2023-09-21
1. Introduction
Bergriver Resort (“we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you interact with our website and services.
By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or provide us with your personal information.
2. Information We Collect
2.1. Information You Provide: We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, physical address, and any other information you choose to share when:
- Making reservations or bookings.
- Filling out contact forms on our website.
- Sending us emails or other communications.
- Participating in surveys or providing feedback.
- Registering for events or activities at our resort.
2.2. Automatically Collected Information: When you visit our website, we may automatically collect certain information, including:
- Your IP address.
- Browser and device information.
- Usage data, such as pages visited, links clicked, and time spent on our site.
- Cookies and similar tracking technologies as described in Section 4.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process and confirm reservations and bookings.
- To respond to your inquiries and provide customer support.
- To send you newsletters, promotions, and updates with your consent.
- To personalize your experience at our resort.
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our rights.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze user behavior, and improve our website’s functionality. You can manage cookies through your browser settings, but please note that disabling cookies may limit your access to certain features of our website.
5. Sharing Your Information
We may share your personal information under the following circumstances:
- With trusted service providers who assist us in processing reservations and managing our website.
- To comply with legal requirements or protect our rights.
- In connection with a business transaction, such as a merger or acquisition.
6. Your Choices
You have certain rights regarding your personal information, including the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Opt-out of cookies and tracking technologies.
To exercise your rights or for any questions regarding your personal information, please contact us using the information provided in Section 8.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
8. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Bergriver Resort
[Address] R45 Franschhoek Rd, Paarl South, 7624, South Africa
[Email Address] officeadmin@bergriverresort.co.za
[Phone Number] 021 007 1852
9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.
By continuing to use our website after such changes, you consent to the updated Privacy Policy.
This Privacy Policy is effective as of the “Last Updated” date mentioned at the beginning of this document.