Contact Berg River Resort

The full name of the business: Berg River Trust, Registration Number IT 638/97 t/a Berg River Resort.

 

Camping is first come first serve, except for Easter weekend/December holidays and special event weekends.  The chalets must be booked in advance.

 

Download our Reservation Application Form Here

 

1. Bookings

Peak Season (15 December – 3 January, Easter Weekend)

Priority will be given to long bookings. Minimum booking period between Christmas and New Year is 7 nights. Minimum booking period for the Easter weekend is 4 nights. Special events weekends are subject to the terms and conditions determined by the event organizers and subject to the resorts terms and conditions. Sometimes shorter periods might be considered subject to availability.

Mid- Season/ Out of Season

Minimum 2 nights stay in chalets over weekends and full period over long weekends.

Bookings from persons under 18 Years cannot be accepted. Only families and couples are allowed.

 

2. Deposits

A deposit of 50% of the account including VAT is payable on or before the due date to confirm the booking.

The booking refence number is the payment reference number for paying deposits.

The payment of the deposit must occur on or before the date stipulated on the resort’s booking request form in order to secure the booking.

Failure to pay the deposit by the due date will lead to cancellation of the booking without prior notice.

 

3. Accounts

The balance of the account is preferably due before arrival. Pre-payment of the total amount is required for the holidays taken during peak months. The due date for the full amount is stated on the invoice. The Resort reserve the right to cancel bookings, without contacting the client beforehand, if the payment conditions are not to adhere to.

4. Vacation Procedure

If a guest should vacate a chalet before Berg River Resort (BBR) staff are afforded the opportunity to check the inventory, the guest may be held liable for any shortages and or damages unless the occurrence of such damages can be attributed to any circumstances beyond their reasonable control.

In the event of such damages not being covered by the breakage deposit received from the guest, BBR will reserve the right to hold the guest liable for the difference between such breakage deposit and the actual damages incurred by BBR.

Enquiry Form

    I have read and accept resort rules and waiverI have read and accept terms and conditions

    Phone:

    021 007 1852

    Fax:

    086 215 1401

    Postal Address:

    PO Box 552, Suider-Paarl, 7624

    021 007 1852

     

    • Please note that we have a no music policy.
    • Please use you reservation number as reference when making a deposit.
    • The waterslide and minigolf will be closed from the beginning of May till the end of September.

     

    Privacy Policy

     

    Berg River Resort has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting concerns about privacy. Berg River Resort will explicitly ask when we need information that personally identifies you or allows us to contact you (“personal information”). Generally this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

    The purposes for which Berg River Resort will use your personal information are as follows: to transact with you via the website or email regarding reservations, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.

    Berg River Resort shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on Berg River Resort ; (b) to protect and defend the rights or property of Berg River Resort, and (c) for the purposes of distributing same to various employees and/or third parties who assist Berg River Resort in providing services to you and thus need to know your personal information in order to render a proper and efficient service to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.

    You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of “cookies.” “Cookies” are small text files a website can use to recognise repeat users, facilitate the user’s on-going access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our Websites.

    WHILST BERG RIVER RESORT IS OF INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATION ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION.

    Berg River Resort will:
    • Treat your personal information as strictly confidential
    • Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access
    • Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information
    • Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request
    • Upon your request, promptly return or destroy any and all of your personal information in our possession or control.
    • We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

     

     

    Please Note

    Due to the ongoing drought in the Western Cape the water level in the river is lower than previous years. This will be the situation for the summer season. Berg River Resort and the adjoining farm have no access to Municipal water. The use of our own alternative water sources from boreholes and the river means that the pools and water slide will continue to operate during this summer.

    The water restrictions which apply for Municipal water also apply to clients water use at the Resort. This is to ensure that every effort is made collectively to reduce water consumption and comply with Government regulations.